service
After sale policy

HANGZHOU ONTIME I.T. Co.,Ltd?is a leading professional provider of smart retail solutions, which includes EAS loss prevention solution, RFID etched antenna, RFID application, digital security display, electronic shelf label and smart promotion system in retail industry. Ontime head office locates in Hangzhou (China), integrating science, technology, industry and commerce, keeps sustainable growth in market shares during the past 10 years. Established sales department and storage center in Prague, America and Dubai, built up a considerable service net for retailers in Europe, America, Middle East and Asia.


Here, Ontime provides support information about catalog & manuals & drivers to download. Sincerely appreciate your long term cooperation with Ontime, we will continuously provide best after service and technical support to solve your problems of Our products application. If your esteemed team had any comment or question, please contact us via [email protected] to improve our service.Thank you!

FAQ
General Reasons make sure all the cables are correctly and securely connected.
Make sure the power is turned on. Check if the fuse is damaged. Make sure thatnowaterMain Board.
01
False Alarm Problems
Labels or hadtagsare placed too close to the antenna.When a tag or label is too close to the antenna, it will lead to a constant a...
02
There are large metal objects abound the antenna.
Please notice that all metal objects close to the antenna may change the signal shape. Large metals (e.g. trolley, iron pan, umbre...
03
There are unsynchronized systemsaround the device.
If there are any other system which is not synchronized with the AMS systems, it may lead to false alarms.
04
There are 58 kHz devices around the antenna
Our antennas work at 58KHz.If there are other 58KHz electronic equipments around the antenna, it will be affected. Common 58 KHz d...
05
Note:
You can not save the problem of false alarms by increasing the alarm threshold or decreasing the sensitivity. The key is to remove...
06
Download Center
Here, Ontime provides support information about catalog & manuals & drivers to download. Sincerely appreciate your long term cooperation with Ontime, we will continuously provide best after service and technical support to solve your problems of Our products application. If your esteemed team had any comment or question, please contact us via [email protected] to improve our service.Thank you!
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